Política de envío

 

Shipping Policy

At Emily Burlington Ltd, we strive to provide exceptional service and seamless delivery for our customers. Please review our shipping policy below for detailed information on our shipping processes.

Free Shipping

We offer free shipping on all jewellery purchases within the United Kingdom.

Delivery Time

All orders are dispatched within up to 10 working days. For bespoke orders, please allow up to 15 working days for dispatch. If your order includes personalisation or engraving, please allow an additional 5-10 working days for delivery.

Delivery Method

All packages are shipped via Royal Mail Special Delivery, which guarantees delivery before 1 pm on the next working day. Each package is fully insured for loss, damage, or theft during transit.

Delivery Restrictions

Currently, we only accept online orders to addresses within the United Kingdom. We are unable to deliver to PO Boxes, freight forwarding addresses, or hotels. For inquiries about deliveries outside of the United Kingdom, including the Channel Islands, or to check the status of an order, please contact our team at customer.services@emilyburlington.com.

Secure Packaging

All orders are securely packaged and fully insured. The outer packaging contains no reference to Emily Burlington Ltd or the contents of the parcel, ensuring privacy and security.

Signature Required

For security reasons, a signature is required upon delivery. Please ensure that you or a named representative is available at the delivery address to receive and sign for the order. If no one is available to sign, we will contact you to reschedule the delivery. We do not leave orders in a pick-up location, a designated safe place, or with a neighbour unless specified by you.

Import Duties and Taxes

For international inquiries, please note that items delivered outside the UK may be subject to import duties and taxes. These charges are the responsibility of the recipient. Please check with your local customs office for further information before placing your order. We have no control over these charges and cannot predict their amount.

Engraving and Personalisation

For orders that include engraving or personalisation, please allow additional time for delivery:
- Standard engraved items: Additional 5 working days.
- Hand engraved and monogrammed items: Additional 10 working days.

Please note that personalised or engraved items are non-returnable and non-refundable.

For any further assistance, please do not hesitate to reach out to us at customer.services@emilyburlington.com. Thank you for choosing Emily Burlington Ltd. We are committed to providing you with the highest level of service.